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DocumentationRefund Policy

Refund Policy

⚠️ Refund Policy

To keep our pricing competitive and sustainable, Vidrush maintains a strict refund policy regarding generation quality.

Generative AI is inherently probabilistic. Just as you do not get a refund from Midjourney if you don’t like the image, or from ElevenLabs if it mispronounces a word, you are paying for the generation process and computing power, not a guaranteed perfect creative result.

❌ What We Do NOT Refund (Creative Mismatches)

We cannot issue refunds for minor imperfections or creative disagreements that can be fixed in the editor.

  • “Nitpicks”: 1-3 mismatched B-roll clips in a 20-minute video.
  • Pronunciation: A single mispronounced name or word (this is a limitation of the TTS models).
  • Spelling: Minor text errors in motion graphics templates.
  • Style Preferences: You expected a specific editing style (e.g., “Vox-style”) but got a standard documentary style.
  • Bad Prompts: If your prompt was vague or violated the “Footage Availability Test” (e.g., asking for a video about a local event with no footage), the poor result is due to the input, not the system.

The Fix: If your video is 90% good but has a few bad clips, do not ask for a refund. Use the Video Editor to swap out those specific clips manually. This is the intended workflow.

âś… What We DO Refund (Technical Failures)

We will happily refund credits for genuine system failures where the tool did not perform its function.

  • Major Voice Corruption: Huge Voice Sections with very loud volume or hallucination
  • Corrupted Renders: The final video file is unplayable or has severe artifacts (e.g., black screen for 50% of the video).
  • Major Hallucinations: Entire sections of the video (e.g., 80%+) have absolutely no relevance to the script or are missing B-roll/Voiceover entirely due to a bug.
  • Duration Errors: The video generated was significantly shorter than what you selected (e.g., you paid for 20 mins but got 5 mins due to a bug).

How to Request a Technical Refund

If your video meets the Technical Failure criteria:

  1. Contact support via Discord.
  2. Provide the Video ID or Link + Vidrush Mail.
  3. Explain the specific technical error.
  4. Note: Please do not abuse this policy. Frequent refund requests for non-technical issues may result in account restrictions.
Billing Logic