Account Setup & Login

Getting access

There are three ways to get into VidRush:

Direct invitation. Once your waitlist application is approved, you’ll receive an email with a secure activation link. Click it to set up your account immediately.

Waitlist. New users apply through the VidRush homepage . You’ll be notified by email once your account is approved.

Team invite. If you’re joining an existing workspace, a team admin can invite you directly once your account is active. See Workspaces & Team Management for details.

Fast-tracking a team member

If someone on your team is stuck on the waitlist and you need them onboarded quickly, open a support ticket through the Crisp chat widget (bottom-right corner at app.vidrush.ai ). The support team can manually approve their account so you can invite them to your workspace right away.

Support

For account issues, billing questions, or anything that needs hands-on help, use the Crisp chat widget inside the app. This is the fastest way to reach the support team. If you’re blocked by an outstanding balance, see Failed Payments & Account Recovery first; it lists what to include so the ticket resolves faster.

The VidRush support team is distributed across multiple time zones. Response times are typically within a few hours. For complex requests like manual permissions, please allow some additional time for investigation, sometimes taking up to 48 hours.

Community & bug reports

The VidRush Discord  is where the community shares working voices, niche ideas, and strategy tips. It’s also another place to report bugs and stay up to date with the latest feature announcements in the #announcements channel.

→ For direct support requests, always use the in-app Crisp chat, not Discord DMs.

Platform requirements

VidRush is fully web-based. It runs on any modern browser, Chrome, Edge, Safari, and Firefox, across desktop, tablet, and mobile. No software downloads needed. All video generation happens in the cloud, so you can close your browser while a video is being generated and come back when it’s done.