Cancelling or Pausing Your Plan
You can cancel from Billing at any time. When you cancel, VidRush shows exactly what will happen to your work, with real dates. If you’re on a monthly plan, pausing may suit you better: it keeps everything.
What happens when you cancel
| When | What happens |
|---|---|
| Until your end date | Full access, as normal. A banner reminds you of the end date. |
| Your end date (day 0) | Your plan ends and the workspace locks. You can sign in, but can’t create, edit or download. |
| Day 0 to day 30 | Choose any plan and your projects, videos and media come straight back, exactly as you left them. |
| After day 30 | The workspace is closed and can’t be restored. You can still sign in with the same account, but you’ll start with a fresh, empty workspace. |
Your end date is the end of your current billing period, since you’ve already paid until then. If your plan ends because of a failed payment, day 0 is 14 days after your oldest unpaid invoice. See Failed Payments & Account Recovery.
Before your end date
- Download your videos. Downloads are blocked while the workspace is locked.
- Use your top-up credits. They end with your plan and don’t come back if you restore. See Top-Up Credits.
- If auto top-up is on, it turns off as soon as you cancel, so you’re never charged for credits you’d lose. It comes back if you renew.
- Referral credits stay on your account until they expire, but you can only spend them while you have an active plan.
- Pay-As-You-Go keeps working until your end date. Any usage is billed on your final invoice. If usage is unpaid when your plan ends, you’ll need to pay it before you can restore.
Changed your mind?
Click Renew in Billing any time before your end date and nothing ends. If your plan is paused, Resume also cancels the scheduled cancellation.
Pausing instead
Monthly plans can be paused for up to 3 months instead of cancelled. A paused plan keeps your projects, videos, media and top-up credits, and you can still spend your top-up credits. Nothing is locked or closed while you’re paused, and billing starts again automatically when the pause ends. Pause is offered first when you start to cancel. Yearly plans can’t be paused.
You can also cancel while paused, from the pause screen. The plan stays paused until the end of the current billing period, then ends instead of resuming, and the 30-day timeline starts from that day.
While you’re paused, no monthly credits arrive, and unused monthly credits expire at the renewal date that falls inside the pause. Pay-As-You-Go is turned off when the pause starts, and any usage so far is charged then; turn it back on after you resume if you need it. A pause screen appears when you open VidRush; click Resume to restart at any time. If your renewal date passed while you were paused, resuming charges a new month starting that day. See Credits & Billing.
Teams
If you own a team workspace, it locks for everyone in it when your plan ends. Members see a message asking them to ask you to renew. Their own workspaces aren’t affected. Seats stay in place for the 30 days, so restoring brings your team back. See Workspaces & Team Management.
What happens to your data
After your workspace is closed, your data is deleted within 6 months, except billing records we’re required to keep. See our Privacy Policy.
Coming back
- Within 30 days: choose any plan and everything comes back.
- After 30 days: sign in with the same account and start a fresh workspace. Your old invoices are still in Billing.